Bookings/payments are taken for services/products supplied by either Masterfix DAR Ltd or a 'Service Partner'. 

Your contract is with the company who performs the service or supplies the goods. Masterfix / EWS Service acts only as an intermediary for facilitating the service or supply of goods.

All 'Service Partners' operate to their own terms and conditions and carry public liability insurance and operate to agreed industry standards.

All parts fitted on repairs by Masterfix or our 'Service Partners' are guaranteed for up to 6 months (dependent on the guarantee offered by the manufacturer) and should the part fail during this period no charge will be made for either the part or call out and labour.

Masterfix / EWS Service exclude themselves from any liability for missed or rescheduling of appointments, delays due to wrong parts being sent, error in diagnosis, loss of food, loss of earnings and subsiquential damage. Time is not of essence in any contract.

Payment for labour and parts are to be made in advance and are non refundable if costs have been incurred.

Cancellations must be made 24 hours in advance of appointment date otherwise a charge may be made.  If the engineer is unable to gain access for an appointment a charge may be made.

If the machine cannot be repaired or spares are not available then no refund will be given.

If the machine fails again during the guarantee period and it is found to be a different fault then a charge will be made for labour and any parts used.

All appliances must be easily accessible and removable for the engineer to carry out the repair. Any work required to remove or refit the appliance (e.g. removal/re-fitting of plinths, panels etc.) is the customer's responsibility.

To see our most frequently asked questions please see our FAQs by following this link or select FAQs from the top menu.

Terms & Conditions